Play Smart, Play Safe
with geo1111

Our Commitment to Responsible Gaming

At geo1111, responsible gaming is not an afterthought or a compliance checkbox — it is a core part of how we design and operate our platform. We recognise that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, online gaming is a form of entertainment that they enjoy safely and in control. However, we also acknowledge that for a minority of players, gambling can develop into a harmful pattern that affects their financial wellbeing, relationships, and mental health.

geo1111 is committed to providing every player with the tools, information, and support they need to keep gaming enjoyable. This means building responsible gaming features directly into the platform, training our support staff to recognise signs of problem gambling, providing clear and honest information about the risks of gambling, and ensuring that players who need help can access it quickly and without stigma.

Our responsible gaming programme covers three areas: prevention (ensuring players understand the risks before they begin), protection (giving players tools to manage their gambling behaviour), and intervention (proactively reaching out to players whose behaviour suggests they may need support). All three are active at geo1111 at all times.

18+ Age Restriction Policy

geo1111 operates exclusively for adults aged 18 and above. This is a strict, non-negotiable requirement that applies to every player regardless of location, payment method, or game type. The 18+ age restriction is enforced at the account registration stage through mandatory date-of-birth declaration and KYC identity verification.

All players are required to submit a valid government-issued identity document — such as a Bangladesh National ID card or passport — confirming that they are 18 years of age or older. No real-money deposits, wagers, or withdrawals are permitted until age verification is complete. Accounts where the player is found to be under 18 are immediately and permanently closed, and any funds deposited by an underage player are returned to the payment method from which they originated.

Why This Matters

Gambling products are designed and regulated for adults. Young people are significantly more vulnerable to the harms associated with gambling, including addiction, financial difficulties, and impacts on academic performance and relationships. geo1111 takes its responsibility to keep minors off the platform extremely seriously and invests in ongoing age verification technology to enforce this policy.

• All players must confirm they are 18+ at registration by entering their date of birth.
• KYC identity verification requires a government-issued ID showing date of birth and photograph.
• Accounts suspected of being operated by a minor are immediately suspended pending investigation.
• Withdrawals from underage accounts are blocked and deposits are returned following verification.
• geo1111 employees are trained to escalate any communication that suggests a player may be underage.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a condition in which a person's gambling behaviour causes significant harm to themselves or others and is difficult to control despite the negative consequences. It exists on a spectrum, from mild concerns to severe dependency, and can affect anyone regardless of income, education, or background.

The first step toward getting help is recognising that a problem may exist. geo1111 encourages every player to periodically reflect on their gambling habits using the self-assessment questions below. If you answer "yes" to two or more of these questions, we strongly encourage you to use one of geo1111's responsible gaming tools or to reach out to our support team.

Player Protection Tools

geo1111 provides a comprehensive suite of player-controlled responsible gaming tools, all accessible directly from your account settings. These tools are available free of charge to every registered player and can be activated at any time — no waiting period, no approval required to put a protection in place. The following tools are currently available on the geo1111 platform.

Deposit & Loss Limits

Deposit and loss limits are among the most effective tools available for keeping your gambling within a budget you are comfortable with. geo1111 allows you to set these limits for daily, weekly, and monthly periods, across all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfers from institutions such as BRAC Bank, City Bank, and Dutch-Bangla Bank.

How Deposit Limits Work

A deposit limit caps the total amount of Bangladeshi Taka (৳) you can transfer into your geo1111 account within the selected time frame. For example, if you set a daily deposit limit of ৳2,000, geo1111 will decline any deposit attempt that would take your total deposits for that calendar day above ৳2,000. The limit resets at the start of the next period (midnight Bangladesh Standard Time, UTC+6 for daily limits).

How Loss Limits Work

A loss limit caps your net losses — the difference between your total wagers and your total winnings — within the chosen period. If your net loss reaches your chosen threshold, geo1111 will pause any further wagering until the period resets, regardless of how much balance you may still have in your account.

Important Rules for Changing Limits

• Reducing a limit takes effect immediately — a lower cap is applied as soon as you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This prevents impulsive decisions made during a losing session.
• Removing a limit entirely is also subject to the 7-day cooling-off period.
• Limits apply across all games and betting markets on the geo1111 platform simultaneously — they are not product-specific.
• You may set different limits for different time periods simultaneously (e.g., a daily limit of ৳1,000 and a monthly limit of ৳20,000).

Self-Exclusion & Time-Out

If you feel that gambling is no longer a form of entertainment and is beginning to cause you harm, geo1111's self-exclusion and time-out tools give you the power to step away from the platform completely. These are the strongest available protections and are designed for players who recognise they need a meaningful break.

Time-Out (Short-Term Break)

A time-out is a short-term account suspension lasting 24 hours, 48 hours, or 7 days. During a time-out, your account is locked and you cannot log in, deposit, wager, or access any game or betting feature. A time-out is suitable for players who feel they need a brief pause to reassess their habits without committing to a longer exclusion period.

Self-Exclusion (Medium to Long-Term Break)

Self-exclusion is a formal, binding commitment to stop gambling on geo1111 for a defined period. Available durations are 30 days, 90 days, 6 months, 1 year, and permanent (lifetime) exclusion. During a self-exclusion period:

• Your account is suspended and access is blocked entirely — login is not possible.
• Any pending bonuses or free-spin offers are cancelled and removed from your account.
• You will not receive any promotional communications, re-engagement emails, or bonus offers from geo1111 for the full duration of the exclusion period.
• Any balance remaining in your account at the time of self-exclusion can be withdrawn — contact support at [email protected] to process the withdrawal.
• You cannot reverse or shorten a self-exclusion period once it is activated. This is by design — it is a committed, protective measure.
• After the exclusion period expires, a 7-day cooling-off period is applied before you can reactivate your account and resume play.

Activating Self-Exclusion

You can activate a time-out or self-exclusion in two ways: directly through the "Responsible Gaming" section of your account settings (available 24/7 with instant effect), or by contacting our support team via Live Chat or email at [email protected] and requesting the exclusion be applied manually. If you contact support, we will process your request within one hour, 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Help & Support Resources

You do not have to face a gambling problem alone. geo1111 encourages any player who feels their gambling is out of control to seek help — both through our own support team and through independent professional resources. Speaking to someone about a gambling problem is a sign of strength, not weakness.

geo1111 Responsible Gaming Support

Our support team includes trained responsible gaming specialists available 24 hours a day, 7 days a week. You can reach us by:

• Email: [email protected] — use the subject line "Responsible Gaming Support" for priority routing to our specialist team.
• Live Chat: Available directly within the geo1111.app platform interface at any time.
• Whats App: +880 1700 000000 — available for urgent responsible gaming queries.

When you contact geo1111 regarding a responsible gaming concern, your communication is handled confidentially by our specialist team. We will never share the details of your responsible gaming conversations with third parties, and we will never use the fact that you sought help as a reason to restrict your future account activity beyond the tools you have actively chosen to apply.

Independent Support Organisations

geo1111 recommends that players who are experiencing serious gambling-related difficulties also reach out to independent professional organisations. While geo1111 operates in the Bangladesh market, the following internationally recognised resources provide confidential help in English and are accessible online:

Protecting Minors

Preventing access by persons under the age of 18 is one of geo1111's highest priorities. Our platform uses age verification technology at the point of registration, and our support team is trained to identify and escalate any account where underage access is suspected.

However, we recognise that technology alone cannot fully prevent all attempts at underage access, particularly on shared family devices. We encourage all adult players who share computers, tablets, or smartphones with children to take the following additional precautions:

• Always log out of your geo1111 account completely when you have finished a session, especially on shared or family devices.
• Use a strong, unique password for your geo1111 account that is not shared with or easily guessable by minors in your household.
• Enable two-factor authentication (2FA) on your geo1111 account for an additional layer of access security.
• Consider installing parental control software on shared devices. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in family safety features in Android and iOS can restrict access to online gambling websites.
• Do not leave your geo1111 account logged in and unattended on any device that a minor might use.
• Talk to children and teenagers in your household about the risks of gambling and the legal age requirement.

If you discover or suspect that a person under the age of 18 has accessed geo1111 using your account or any other account, please contact us immediately at [email protected]. We will investigate and take appropriate action, including full account suspension, without delay.